sap-crm-training

Course Overview


SAP Stands for Systems ‘Applications and Products in data Processing’ and it is the fourth lorgest company in the world.Sap provides end to end solutions for the financials, manufacturing,logistics,distribution etc.Each SAP module is integrated with the other modules sap system devided into two type of modules such as functional modules and technical modules.
The important modules used by the Organization are

SAPABAP(Advanced Business Application Programming)
SAPFICO(Financial Accounting & Controlling Module)
SAPHR (Human Resource )
SAPBI (Business Intelligence)
SAPBW (Business warehouse)
SAPSD (Sales and distribution)
SAPMM (MaterialManagement)
SAP SECURITY
SAP software helps you implement business processes. Using Process-Driven Management for SAP Solutions assures the processes incorporated in the standard software reflect your corporate strategy and requirements of sales, marketing, procurement and production.

Our solution isn’t a just drawing tool for business processes, one that automatically configures SAP system parameters or code, a process modeling tool for process automation and orchestration or a simple interface between a process design tool and SAPSolution Manager.

It’s much more-combining proven methodology, products and ready-to use content to help you achieve faster ramp up, faster roll out and faster time-to-value.

Course Content

 

SAPCRM

Ø Overview of the CRM Solution: SAP CRM . Introduction to: o Fundamentals and architecture of SAP CRM

→ SAP CRM Marketing
→ SAP CRM Sales
→ SAP CRM Service
→ Implementation & operation of SAP CRM

ØCRM Base Customization: CR 100
Ø CRM basic data:

→ Account Management
→ Organizational model
→ Product master
→ Customizing settings for each object

Ø CRM business transactions

→ Overview of generic functions in business transactions
→ Activity management
→ Customizing for these objects

Ø Process control and determination

→ Partner determination
→ Actions
→ Overview of pricing in CRM

Ø CRM billing

→ Basics concepts of CRM middleware
→ Introduction to the CRM WebClient User Interface

Ø CRM Marketing : CR 600
Ø Overview of marketing management in SAP CRM
→ Marketing Plans and campaign management
→ Working with marketing projects
→ Preparation and Execution of campaigns
Ø Segmenting business partners

→ Marketing attributes
→ Graphical Modeler
→ Creating profiles and target groups

Ø Personalized mail forms

→ Creating personalized e-mails
Ø Marketing Product Proposals

→ Lead Management and Surveys
→ Campaign automation
→ External List Management
→ Special Functions and Features in campaign management
→ Couponing

Ø CRM Sales: CR 300

→ Opportunity management and Pipeline Performance Management
→ Copying control
→ Quotation management
→ Order management
→ Special functions in quotation and order management
→ Pricing in SAP CRM Sales
→ Contract management
→ Rebate processing
→ Activity management in SAP CRM Sales
→ Visit planning
→ Territory management

Ø CRM Service : CR 700

→ Maintenance of technical objects
→Installed base management
→ Individual objects

Ø Service contract processing
→ Service agreements
→ Service contracts
→ Service plans

Ø Service order processing

→ Resource planning
→ Service confirmation
→ Service billing
→ ERP Integration

Ø Complaints and returns processing

→ Complaints and returns
→ In-house repair processing

 

Trainer Profile

Real Training with Real Time experience. He has around 10 years of Experience in Training,Designing and Implementing the Applications based on SAP